Frequently Asked Questions

Psychological services are considered an essential service. We will remain open to support your mental health and wellbeing throughout these challenging times. Our clinic is a quiet, calm and safe space. We have an outdoor reception area available for parents when they are waiting for their children, we are exercising 1.5m distancing between clients and practitioners both in clinic rooms and in reception, and we are following strict hygiene practices between each client.

We completely understand that accessing the clinic will not be an option for everyone. So, we are also providing telehealth, videoconferencing and home visits (distance limits apply) for our clients. This is unlikely to disrupt your access to Medicare rebates, though you should check with our receptionist when booking your appointment.

No, our specialists do not require a referral for consultation. However, if you’re concerned about out-of-pocket expenses, you can discuss your needs with your GP, paediatrician or psychiatrist.

Should your medical provider consider you eligible for a Medicare referral, you may have access to Medicare rebates that are subsidised by the Australian Government. You can also claim Private Health rebates. Please check with your Private Health Fund for your general eligibility and cover.

Depending on the assessment you are looking to have, developmental delays could be formally detected as early as the age of four, while learning difficulties would best be assessed once the child has commenced formal learning, such as during year 1 of primary school. Older research may suggest waiting longer, but this delay is not necessary for a thorough assessment and diagnosis. If you see your child struggling in school, any age is certainly deserving to receive the support they require at that time.

Scope offers Developmental Screening for school readiness at kindy-age, and professional assessments with an Educational-Development-Psychologist to diagnose specific learning disorders from year 1 in primary school.

We have select parking available in our building driveway, accessible from Quay Street, and there is ample on-street parking in the streets immediately adjacent to the building.(Quay Street, Coutts Street) Please make sure your select a spot that will allow for the entirety of your scheduled appointment, as there are a some spots limited to 1/4P or 2P. As with parking in any residential neighbourhood, please be kind to our neighbours and park in designated spots only without blocking any access to property driveways. We are also easily accessible by Ferry (Bulimba Ferry Terminal), and the #33 Stop on the 230/232 Bus route.

We do have a short wait time for counselling of 4 weeks.

Our wait time for psychoeducational and neurocognitive assessment is 4 weeks.

These times do vary so please contact our responsive reception team on 3162 8448.